Privacy Policy

Effective Date: 29th May 2025

At Clockwork Mediation, we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and protect any information you give us when you use this website.

1. Who We Are

Clockwork Mediation is a civil and commercial mediation firm operating in the UK. For the purposes of data protection law, we are the “data controller” of any personal information collected through this website.

Website: www.clockworkmediation.com
Contact Email: clockworkmediation@outlook.com

2. What Information We Collect

We may collect and process the following information when you use our website:

  • Contact Form Submissions: When you submit an enquiry, we collect your name, email address, and any information you choose to include in your message.

  • Cookies and Website Analytics: We use cookies to enhance your browsing experience and gather anonymous usage data via website analytics tools.

3. How We Use Your Information

We use your personal data to:

  • Respond to your enquiries

  • Operate, maintain and improve our website

  • Comply with legal obligations

We do not use your data for marketing purposes unless you explicitly opt in.

4. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

  • Consent – where you have given clear consent (e.g., submitting an enquiry form)

  • Legitimate interests – to run and improve our business and website

  • Legal obligation – where necessary to comply with the law

5. Cookies

Cookies are small files stored on your device to help websites function properly and gather analytics data. You can choose to accept or decline cookies via your browser settings.

To learn more, please see our Cookie Policy.

6. Data Sharing and Transfers

We do not sell, trade, or share your personal data with third parties.
We do not transfer your data outside the UK.

7. How Long We Keep Your Data

We keep your personal data only for as long as necessary to fulfil the purpose for which it was collected. For contact form submissions, this is typically no longer than 12 months unless required for legal or operational reasons.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request erasure of your data

  • Object to or restrict processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise your rights, please contact us at clockworkmediation@outlook.com

9. Security

We take appropriate technical and organisational measures to safeguard your information. However, please note that no website can be completely secure.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with the effective date.